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CLEARANCE

Thank you for shopping with Sports E Store.

Please take a moment to read all the terms carefully - it will save you time!

SATISFACTION GUARANTEE

  • We understand that buying online can be stressful and that is why we offer a 7 days satisfaction guarantee on all items (counting the day received  - weekends, special deliveries or rush orders are subject to same day return only) . 
    * Please see return procedure below.

  • A 10% restocking fee for order processing.

  • We encourage you to not open, use or damage our merchandise until you are 100% satisfied with the transaction. No refund will be issued for altered, modified or used items.

  • All buyers are responsible for all shipping, returns and exchange shipping fees unless the merchandise has been mistakenly shipped.

  • For International shipments, the buyer is responsible for all customs and duty charges.

  • NO refund will be issued for special order items that are customized or not part of our standard line.

  • NO refund or exchange will be given for any lingerie or underwear items.

  • NO refund or exchange will be given for any shoe items.

 

PAYMENT

  • We accept credit cards through PayPal (PayPal account not required), Checks, Money Gram, Australia Logo 10000534 and Money Orders.

  • You must use either Postal Money Order or PayPal in order to receive items within 10-14 days for stocked items. Some special orders and non-stock items can take up to 8-10 weeks delivery.  Please contact us for estimated delivery times.

  • Bank checks and drafts, cashiers checks and non-Postal Money Orders will take 21 business days to process - rush processing is not available on these payments.

  • Personal Checks will be held for 8-10 weeks for processing. Rush orders are not available if paying by personal check.

  • We will inform you when we receive your payment.

  • Ohio residents are subject to sales tax.

  • To mail in a Payment, please use the Mail-In Order form (click to download).

 

SHIPPING

  • Orders being shipped to the 48 contiguous States will be shipped via UPS, unless shipping to a P.O. Box.

  • Overnight/Next Day shipping (U.S. only) is available for an additional $60.

  • All Hawaii, Alaska and P.O. Box orders will be shipped through the U.S. Postal Service.

  • We ship worldwide. Please see our FAQ for examples of shipping charges.

  • All International orders are shipped through the U.S. Postal Service. All International orders will be shipped Express Postal or Priority Postal.

  • The Buyer is responsible for all customs and duties fees on International orders.

 

EXCHANGE PROCEDURE

  • Exchanges can be made within a reasonable time frame after receiving the merchandise.

  • NO exchange will be given for any lingerie or underwear items.

  • NO exchange will be given for any shoes.

  • An Exchange Authorization Code must be obtained from us and it must be visible on the outside of the returned box.

  • Customer is responsible for return shipping costs and also for the reshipment of the exchange.

  • Exchange items must be addressed to:

Sports E Store
7630 McEwen Rd.
Dayton, OH 45459.

  • Please fill out the Return/Exchange Form (click to download) or enclose a letter with your package that includes:

    EXCHANGE AUTHORIZATION CODE
    CUSTOMER NAME
    ADDRESS
    PHONE NUMBER
    NAME ON THE CREDIT CARD
    REASON FOR EXCHANGE
    ITEM(S) YOU WOULD LIKE TO EXCHANGE FOR RETURNED MERCHANDISE

    Packages without ALL of this information included will NOT be processed. NO EXCEPTIONS!


 

RETURN PROCEDURE

  • Returns are only accepted with a shipment tracking number provided to us via email or phone within the time mentioned above. Our 3 CALENDAR DAYS POLICY IS STRICTLY ENFORCED ON REFUNDS.

  • NO refund will be given for any lingerie or underwear items.

  • NO refund will be given for any shoes.

  • A Return Authorization Code must be obtained from us and it must be visible on the outside of the returned box.

  • Returned items must be addressed to:

Sports E Store, LLC.
7630 McEwen Rd.
Dayton, OH 45459.

  • Please fill out the Return/Exchange Form (click to download) or enclose a letter with your package that includes:

    RETURN AUTHORIZATION CODE
    CUSTOMER NAME
    ADDRESS
    PHONE NUMBER
    NAME ON THE CREDIT CARD
    REASON FOR RETURN

    Packages without ALL of this information included will NOT be processed. NO EXCEPTIONS!

 

ORDER CANCELLATION

  • All cancellations must be requested by an email to returns@SportsEStore.com and the return email address MUST match the email address on the original Credit Card order. No cancellations will be refunded without an email request.

  • Cancelled orders will be charged 10% of original order price ($29 minimum fee per item).

 

 

     All stock items will be shipped UPS Ground within five working days. Non-stock items only are subject to a possible 2-4 weeks delivery. Faster delivery is available for special order with US $60 expediting fees.

     Again, thank you for shopping with us and we hope that you recommend us to others.

Please don't hesitate to call (937) 291-1610 for any questions regarding exchanges, refunds or new orders.




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